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My Plumber - Plumbing, Heating and Air Conditioner Blog - Archive for December 2010

Spotlight on Jennifer Tierney

Posted on Thursday, December 30, 2010 4:18:56 PM

Spotlight On

Lead Coordinator - Jennifer Tierney (Pictured Left)
Jennifer Tierney is My Plumber Heating and Cooling’s Lead Coordinator for their busy HVAC and Sewer divisions.  She coordinates visits by the sales rep for the HVAC division and arranges for customers to receive the free video of interior of their sewer offered when we clear any main-line stoppage.
Sound easy?   Spend a few minutes in Jennifer’s shoes and you would change your mind quickly. Juggling the comfort consultants and sewer specialist’s schedules, to meet our customers’ needs is not easy. Jennifer cannot hold a three minute conversation without her cell phone ringing or an overhead page calling out her name. 
The woman is in high demand and she meets that demand well; fortified by a life history as a U.S. Marine brat.  Her family moved around – a lot. In fact, by Christmas of her 7th grade school career, Jennifer had been in three different school systems. She has said that it was a good thing that she had 1 brothers and 2 sisters so close in age, because without them she would have never had friends. Jennifer is not complaining, it prepared her for the constant changes that she handles so well now.
           Of all the skills that Jennifer has developed over the years, she values her super-shopper abilities, the most. She manages to feed her family on $125 a week for four people (including lunch, every day). “I save money, but I don’t sacrifice on quality or quantity.” She scours the sales flyers and clips coupons, every week, instead.

            Jennifer Tierney is a My Plumber Heating and Cooling asset.  

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Knowledge is Power

Posted on Wednesday, December 22, 2010 6:52:29 PM


Take Control of Plumbing Emergencies Before They Wreak Havoc on your Home
Many plumbing emergencies involve water running from a source that it was never intended to run from, like a busted pipe or an overflowing toilet. Frequently it runs right where it can do the most damage to drywall, carpeting or to hardwood flooring. It is unlikely that you will be able to eliminate the occasional busted pipe from your life but there is a way to take control and limit much of the trauma involved with the event. 
Mark Presgrave, a Master Plumber and Chief of Operations at My Plumber says that the first step to controlling many plumbing emergencies is to know where the main shut off valve is for your home and how it works. Trace the water supply line back from the water heater to an outside wall and find your shut off valve. Learn how to operate that valve. Be able to shut it off and turn it back on. With this knowledge, you lose your victim status and start to gain control over the situation.
Step two is to find all the individual shut off valves for each fixture in the home, that has one.  When looking for them, keep in mind that shut off valves are usually located under the fixture; as with a toilet or behind an appliance where it connects to the water supply. Take the time to learn how they work and make sure that they operate properly and are not leaking.
What’s step three? It’s simple really. Teach every member of the household that’s old enough to react what you just taught yourself. A ten year old who knows how to work a shut off valve can prevent thousands of dollars in damage to your home.   
Just one note of caution, please don’t tread thru water if there is an electrical source present. Find another way, cut the power supply, call the non-emergency number for your local fire department or just wait for the plumber. Water and electricity is a combination that is better left for a professional to deal with. 

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Cold Weather Advisory

Posted on Wednesday, December 8, 2010 6:48:19 PM


With nighttime temperatures dropping into the teens, My Plumber offers the following reminder:
            A trickle of water in the faucet furthest from the homes water heater will help prevent most frozen pipes.
            Additional protection for pipes tucked against an outside cabinet doors to expose pipes to more of the homes warm, inside air.   

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The Heifer International Gift Catalog

Posted on Monday, December 6, 2010 6:23:16 PM

Do you know someone who has everything.  Are you stressed out trying to figure out what to give?  Something, new, fresh and more importantly something they don't already have?  

You might consider a hive of bees from Heifer International.  When you donate to Heifer in a friends name, they are giving a helping-hand to a family in need.  Specify a gift of bees and you insure that a community will as much as double, their crop production.  The family will have honey, beeswax and new hives to sell and because part of the Heifer process is to learn the art of "giving back" the gift will be shared with neighbors and friends, ensuring prosperity for the local community. 

Heifer does not just "hand-out" the goods and walk away.  They work with thier families, ensuring that they can care for the animals, rotate the crops, utilize the gift they receive to its best advantage.  They learn how to prosper, where they live.

Would you like to learn more?  Here is the link to Heifer Internationals website .      

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Spotlight on Joseph Hunt (Head of Human Resources)

Posted on Thursday, December 2, 2010 4:31:50 PM

There are not very many people who know as much about My Plumber Heating and Cooling as Joseph Hunt. Joe has been with the company since early 1987. He started his career as a parts-runner and eventually became our Head of Human Resources.
If you become employed with My Plumber Heating and Cooling, no matter what your position, you can count on being guided through your first couple of days here, by Joe.    It is his job to make sure that you know the rules your first days here and to ensure that you receive a fair shake, if things start going wrong.
Beyond that, it is Joe’s job to make sure policy updates and changes are communicated to employees, as quickly as possible and to ensure that changes are expressed in a manner that employees understand. Additionally, it is Joe’s responsibility to make sure that all employees receive adequate safety training, and that training equipment is kept up-to-date.
Joe Hunt, an outstanding staff member and a corner-stone employee who has helped My Plumber Heating and Cooling grow into the wonderful, local company that it has become. 

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